Frequently Asked Questions on proposals

Each package is designed as a fully curated experience. Depending on the option you choose, your setup may include items such as our floral heart arch, “Marry Me” marquee letters, LED signs, candles, rose petals, custom rugs, and additional styling elements.

Every package also includes full setup and breakdown so you don’t lift a finger. We handle all the details — décor placement, lighting, ambiance, and layout — to ensure your moment looks intentional, elegant, and photo-ready the second you walk in.

We recommend booking at least 2–4 weeks in advance, especially for weekends and holiday seasons, since those dates fill quickly.

If you need something sooner, don’t worry — reach out. If we have availability, we’ll always do our best to accommodate last-minute proposals and surprise setups.

Absolutely. Most of our setups can be customized to match your vision. You can choose different floral colors, LED sign options, rug colors, candle arrangements, and add-on items.

If you have a specific theme, phrase, or color palette in mind, just let us know — we love bringing unique ideas to life and tailoring the experience so it feels personal to your story.

Life happens — we get it. If you need to reschedule or adjust your location, just let us know as soon as possible.

We allow one complimentary date or location change as long as the new date is available. If the new location is farther than your original booking area, a small travel fee may apply.

Our goal is to make sure your moment still happens beautifully, no matter what changes along the way.

Yes — setup is always included in every package.

Depending on your design, setups typically take 45 minutes to 2 hours. Larger packages like the floral heart arch + marquee letters combination may take slightly longer for precise placement and lighting.

We arrive early, set everything up quietly and professionally, and make sure the space is absolutely perfect before you walk in.

For outdoor proposals or events, we always recommend having a backup indoor or covered location just in case.

High winds, heavy rain, or unsafe ground conditions can damage florals, lighting, and marquee letters. If weather becomes an issue, we’ll work with you to relocate the setup or reschedule if necessary.

We’ll never compromise the safety of your event or the quality of the final look — your moment deserves the best possible presentation.

To lock in your date, we require full payment at the time of booking. Once your date is secured, we send a confirmation and coordinate all the details with you leading up to your proposal or wedding.

Your date is officially yours the moment the payment is received in full — we do not double-book or overextend. We prioritize dedicated attention to every single event.

All bookings are custom-prepared and reserved exclusively for your date. Because of the time, materials, and dedicated inventory involved, full refunds are not available.

However, if you choose to cancel, we do offer a 50% refund of the amount paid as long as the cancellation is made before our team begins setup or travel. Once setup or travel has started, refunds can no longer be issued.

We understand that plans can change, so we provide one complimentary date or location change, pending availability. If the new location is outside of your original service area, a small travel fee may apply. Our goal is to ensure your moment still happens beautifully, even if the details shift.

Yes. We can set up in:

• Hotel rooms or suites
• Airbnbs
• Private homes
• Venues and event spaces
  Some locations require adding us to your reservation or providing access instructions.

Yes. We always strive to honor your preferred time; however, due to hotel access, traffic, and scheduling, exact setup times cannot be guaranteed.

Yes — most clients choose a surprise proposal. As long as we have access to the room or venue, you do not need to be present during setup.

Of course. We can help with everything from placement, timing, music, lighting, and even ideas for how you walk in or guide your partner into the room. You’re never alone — we’re here to help make it perfect.

We partner with several local photographers and can provide recommendations upon request.

Your proposal package includes a 30-minute time window once the proposal begins. This gives you plenty of time to celebrate, take photos, and enjoy the moment.

Please note: Any delay beyond your scheduled proposal time (for example, a 6:00 PM booking that does not begin until 6:45 PM) and any additional time beyond the included 30 minutes will incur an extra fee due to scheduling and setup logistics.

o ensure your vision is delivered exactly as requested, we only work directly with the client who booked the service. We do not accept design changes or instructions from family members, friends, or outside coordinators unless youspecifically authorize it in advance.

This policy protects the integrity of your design and ensures the final result reflects your preferences, not someone else’s.

All décor and equipment must remain exactly as placed by IA Creationz. Any damage to items such as vases, lighting, sparkler machines, marquee letters, floral arches, or floral arrangements caused by unauthorized individuals—including family, friends, or other vendors—will result in a replacement or damage fee.

This ensures the safety, quality, and integrity of our setups at all times.